People who are switching to the latest VoIP services will need to have a set of criteria before they pay for a particular provider. There are several features being offered by different providers so it is necessary for individuals and for business owners to determine what exactly they need. There are also some aspects that they need to check to make sure that they are getting the right features as a solution for their needs.
Providers and specific types of businesses
Telephone needs or communication needs vary from one business to another so it is important that the provider has worked with similar type of businesses in the past. People have to consider the size of their business, the industry that the business belongs to and the structure of the organization as well. There are some providers who have had experiences in helping people who are dealing with various types of businesses. They may be able to provide the appropriate VoIP services that would enhance the communication systems and the business operations.
Small business should consider the features that they need such as auto attendant as well as reliable voice networks. There are lots of consumer-grade services offered by VoIP companies but they may not be appropriate for the needs of a particular business. Getting a VoIP service that caters to medium or large organizations may only be very costly for small business owners. People have to think about their financial resources as well so that they may be able to take advantage of the VoIP services that they will have to pay for.
911 capabilities included
There are times when accidents happen even at the work place. Business organizations need to have provisions for access to emergency lines as protection for all of their employees or workers. The FCC (Federal Communication Commission) has been requiring this feature to be included for the benefit of all. VoIP providers have to offer emergency access through 911 to all of their clients who avail of their communication system.
Private networks from VoIP providers
Individuals or business owners have to check whether their voice data is being transmitted through a public network or through private network. Data that are transmitted through the internet may cause problems such as packet loss or jitters. People who would like better quality and lesser problems with their calls have to consider private networks instead.
Calculation of downtime problems
VoIP providers offer varying levels when it comes to SLA (Service Level Agreement). This agreement provides users the guarantee as to the quality of the calls, the availability of the services needed and the network support that the company is offering. It is also necessary for people to know how the maximum downtime problem is being calculated. VoIP companies that offer 99% uptime for example assume that their network will experience downtime problems at about 3.65 days each year. This would mean that users may only lose their service for about 4 days or for about 10 eight-hour workdays. VoIP providers that offer 99% uptime on a weekly basis may actually be offering more or less than 2 hours downtime problems for each week.
People need to know how long it will take their providers to respond to problems such as downtime problems and deteriorating call quality. They may be able to check this feature through the SLA that is provided by the company. The VoIP provider should not take very long to fix problems as soon as possible. The company should also be able to provide a permanent solution to a problem that their users are encountering.
Individuals and companies are now switching to VoIP services to cut down on cost without sacrificing quality. They are also able to enjoy other features aside from the usual voice calls only. However, with the various companies and features that they are offering, people have to know more about their needs and the solutions for it. They also need to go over the SLA carefully so that they are able to protect their business in case the network goes down.