Companies have to take advantage of globalization by offering international forwarding options to the worldwide market. They can provide customers with their own local numbers in order to help them to get in touch in case they have questions or queries about the products or the services that they are offering. Often times, prospective customers want to know more but placing international calls can be very expensive.
Businesses that would like to provide for the best customer service have to ease the communication barrier by providing a local number for them to gain access to the information that they need. The local access number will redirect the call to the company phone whether it is a mobile phone or a landline phone in any place where the actual office or business is located. Businesses located in Asia can cater to customers in the UK for example. All they need to do is to own a phone number in UK where the calls will be forwarded to their main office that may be located somewhere in Asia.
Creating international presence can be an effective marketing strategy for businesses that would like to tap uncharted markets across the globe. Companies can include international call forwarding options through toll free numbers or through the local numbers in any country around the world. Customers may also feel at ease if they see familiar number codes when making calls for enquiry purposes.
Companies do not have to worry about having to get an office and hiring some people to man the office and to receive the calls. They only need to have the local number with an international call forwarding option. The calls are automatically redirected to their office number through a cellular phone, a voice mail, a call center, a fax machine or even a VoIP or a PBX.
The call forwarding number allows the subscriber to have his or her own private account which can be accessed online. Subscribers can redirect the calls by changing the “ring to” number as well. They can change the receiving devices for the calls like landline for daytime calls and mobile phones for evening calls. Changes are made effective on real time.
Regular people who would like to ask questions or to inquire for more details simply have to dial the local number provided. They will also hear a local ring tone while waiting for their calls to be redirected to the receiving number. People may feel at ease if they see the familiar numbers and hear familiar ring tones as well.
However, companies have to be ready to handle some problems such as time zone differences as well as language barriers. They need to employ call center companies that can provide the answers that prospective customers seek. They also need some phone operators who can understand the language spoken in the country where the call is coming from. Companies that are able to think of solutions to these problems may benefit much from making use of international call forwarding options as a marketing strategy.